Our Service

• We are easy to contact and very responsive to your concerns.  We can be reached via-
  e-Mail at info@masterspelletstoves.com
  Telephone at 301-352-6853
  Cell phone at 240-508-8819
• It is our policy to provide you complete service after the sale.  
• COMPARE our service for ONE LOW PRICE to mass retailers' service where you are obligated to make your own follow-up arrangements after purchase.

ESSENTIAL to our success is our service.  This is what Masters Pellet Stoves provides you:

1. We respond to your email or telephone call quickly.
2. We make an appointment to personally visit your home or business.
3. We critically analyze the layout, format, functions, and design of your home or business.
4. We carefully determine what product(s) is appropriate to both the area and space and to meet the goal of heat efficiency. 
5. We provide you our recommendation and explain our reason for that recommendation.
6. Since we truly are experts in our products, we answer any and all questions and issues of concern you may have right on the spot and at any time thereafter.
7. We deliver the Pellet Freestanding Stove or Pellet Fireplace Insert to your home or business.
8. We install the Pellet Freestanding Stove or Pellet Fireplace Insert completely in accordance with the manufacturer's requirements. 
9. We provide you with follow-up care on your Pellet Freestanding Stove or Pellet Fireplace Insert should you need it.
10. We continue to respond to your needs even after the installation.
11. We charge ONE PRICE for all of it.  ONE PRICE for a Pellet Freestanding Stove or Pellet Fireplace Insert complete with delivery and installation!

Compare our service to service from elsewhere.  First, you talk to a novice in the field and make a choice from among products guessing and hoping your choice is correct.  Then you arrange to have your choice delivered or you carry it home yourself.  You then arrange the installation to be made by someone or you install yourself hoping the item is installed correctly.  And, the purchase, the delivery, and the installation are all SEPARATE additional charges or burdens to you.

Masters Pellet Stoves is located in Bowie, Maryland. Our service area is the DC and Baltimore Metrpolitan Areas. We take care of everything ourselves - at ONE price to you.

Masters Pellet Stoves is a distributor of the Enviro Pellet Freestanding Stove and Enviro Pellet Fireplace Insert line for Baltimore Maryland and the District of Columbia. Our motto is Big Enough to Serve You but Small Enough to Know You. 

We carry the prestigious award winning ENVIRO pellet freestanding stoves and ENVIRO pellet fireplace inserts. Our service along with our sales, when combined with our favorable pricing and financing, means benefits directly passed on to you. We take pride in combining beauty, efficiency and reliability when recommending a pellet fireplace insert or pellet free standing stove for your home. Enviro is set apart in both design and engineering which translates into energy efficiency for you. Masters Pellet Stoves is set apart in both sales and service which translates into reliability for you.

Contact us today.